A few weeks ago, I got Verizon DSL for my computer, but I was having phone trouble. DSL, by the way, is awesome. The phone people told me a technician would be by, sometime between 8:00am and 5:00pm. This has long been a complaint of utility customers---never getting an actual appointment. So, when they called a few days ago inquiring about my past due bill....I told them I had already sent it. They asked when. I said "sometime between August and November!"